Despite Google's claims to be number.1 company, it severely lacks in customer support.
Some typical complaints from webmasters (who are by the way direct customers of google, who need support):
1) My ADWORDS ADs stopped working one day. After repeatedly sending emails, after 10 days finally got an email telling that I need to send a photo ID to activate my account. (Why can't they send me a notification before deactivating my account?). They care to send a message only after repeat reminders from me, and that too after 10 days.