Despite Google's claims to be number.1 company, it severely lacks in customer support.
Some typical complaints from webmasters (who are by the way direct customers of google, who need support):
1) My ADWORDS ADs stopped working one day. After repeatedly sending emails, after 10 days finally got an email telling that I need to send a photo ID to activate my account. (Why can't they send me a notification before deactivating my account?). They care to send a message only after repeat reminders from me, and that too after 10 days.
2) Did not receive adsense check. Raised 2 complaints, so far no message back from them.
3) Was not able to login to adsense (Just login issue, not account banning), and using support form, sent my query, never got a response back.
4) Found out a major bug in gmail in attachment management, send a report, and as usual no response back.
5) While every company aspires to provde a 24*7 support, google wants to enjoy a 5 day week, at the cost of creating losses to customers.
6) You can never see customer support phone number for ADWORDS. It is only emails or chats.
Over all, it is 8th wonder of the world that a company like google became a leader in internet world with its attitude.
Innovation helps, but if the customers are put at loss like this, soon google will loose its respect and market place.
